We met all of the technical requirements — why isn’t the camera online?
If you’re still running into issues, try pinging the camera to confirm it’s up and on your network. Your camera’s hostname will be displayed as FOCUS-###### or FCXXX-XXXXXX and should be searchable on your DHCP server’s IP leases.
Verify that all content filtering, application control and SSL inspection has been disabled for the camera. These can limit the camera’s outbound traffic and prevent communication with Hudl.
No. We recommend setting a reservation in the DHCP server for the camera.
Can we direct the camera to our own NTP server for time and date sync instead of Port 123?
No. We currently don’t support any other time server sources, so those outgoing ports will need to be opened.
Does Focus bring any traffic inbound to my network?
No. All communication from the camera is outbound to the URIs listed in our technical requirements. Because the camera doesn’t bring inbound traffic, your organization’s firewall can still protect from incoming traffic as normal.
It’s important that all outbound traffic from the camera is allowed to ensure the camera can retrieve updates and upload video.
Will the camera need to be added/joined to our domain?
No, it doesn’t need to be joined to an active directory domain or any other directory service. We don’t currently support this feature.
You take security seriously — we have that in common.
Who can access video recorded on the camera?
Video captured by Hudl Focus is automatically uploaded and delivered to your teams’ Hudl library. Viewing access is controlled by administrators on the team’s Hudl account. Team admins can change the permissions on a video by clicking“Share” in the Hudl library. Hudl support and engineering teams may also access the camera for business purposes only.
Is Focus always recording?
Focus is always connected, but it’s not always on. The camera only records when a coach or administrator has scheduled a recording or begins a manual recording from the Focus app.
Look at the light on the device or open the app to see the camera’s status. If it’s recording, you’ll see a green light on the camera or in the top-left corner of the app.
Can Focus be used as a secondary security camera?
Hudl Focus isn’t intended to be a security camera — so we don’t recommend it.
Your coaches are probably asking how to stream games — here’s what to tell them.
Can Focus livestream?
Yes! You can stream your Focus video directly to YouTube or send it to any broadcast software that accepts video through an IP feed. Check out our livestreaming and broadcasting guide for more details.
Can you turn off livestreaming for certain games?
You bet. You can use the Focus app to choose which events you stream and where you’ll stream them.
Will the livestream include a score overlay?
All cameras mounted with a clear, unobstructed view of the scoreboard will have a score overlay on the stream. When you use Focus video as a video source in broadcast software, you’ll also have the option to add graphics and audio commentary.