Tips from the Pros: Upload Your Video

Hudl vets are here to answer your fre­quent­ly asked ques­tions about video uploads.

Tips from the Pros: Upload Your Video

Hudl vets are here to answer your fre­quent­ly asked ques­tions about video uploads.

It’s easy to add video to your account no mat­ter what you use to record. Here are the video upload ques­tions we get asked the most. Read through our answers to make your own process a lit­tle easier.

Uploads from the web

Uploads from the Hudl app

Uploads from Hudl Mercury 

Web Uploader

What’s the best way to upload if I record­ed with a camcorder?

Definitely the web uploader. You don’t have to down­load any pro­grams and don’t need admin rights. It’s also faster and more reli­able than Hudl Mercury because there are few­er steps. Just copy the video files to your com­put­er from your cam­era, then click Upload from your Home page. If you’d like to see the full steps, use this tuto­r­i­al if you’re a foot­ball coach, and this tuto­r­i­al for any oth­er sport.

There are so many files from just one game. What can I do about that?

To upload all files for a sin­gle game at once, drag and drop them as a group or from a fold­er into the web uploader. They’ll merge into a sin­gle video on Hudl. When you record, we rec­om­mend stop­ping the cam­era only dur­ing quar­ter breaks, half­time or long time­outs to reduce the num­ber of files.

The upload froze. What should I do? I don’t want to lose every­thing I’ve already uploaded.

Good news — you can restart the upload with­out los­ing the progress you already made! Start the upload again and just make sure you use the same files in the same order. Your progress will con­tin­ue from where it froze.

How can I share video with my team?

You can choose who to share the upload with while it’s still upload­ing — just click Edit. Give team mem­bers per­mis­sions or share with an indi­vid­ual ath­lete, group or your whole team. You can always update those per­mis­sions lat­er on from your video library.

Hudl App

I want to use an iPad to record. Can I record in the cam­era app?

No, record using the Hudl app instead. That way the video will upload right where it needs to be on Hudl. All you have to do is con­nect to Wi-Fi dur­ing or after the event, and the video will soon be ready for every­one to review. If you did acci­den­tal­ly record in the cam­era app, use these steps to get it uploaded to a foot­ball team, and these steps for any oth­er sport.

I can see the video on my device, but no one else on the team can. Why is that?

If you’re the one who uploaded the video, you’ll always have access to it on your device. Check that it was uploaded to Hudl​.com. The Hudl app will save a copy on your device until it has been uploaded. If you can see it on Hudl​.com, make sure that it’s shared with your team so they can watch it too. 

I think the upload froze. What can I do?

Navigate to Settings > General on your iPad or iPhone and tog­gle Wi-Fi off and back on. After that, force quit the Hudl app, then reopen it. Double-check that you’re logged in with the same account that was logged in dur­ing record­ing. These steps should ensure your upload restarts.

Hudl Mercury

What’s the best work­flow to get my video online?

There are a cou­ple options depend­ing on where your video is locat­ed. If your video is from a DVD, select that option in Hudl Mercury and insert the DVD in your com­put­er. To upload direct­ly from your cam­era, plug it into your com­put­er and click From a Camera or Storage. Mercury will auto­mat­i­cal­ly detect your cam­era and scan for any record­ed video. If the video is saved on your com­put­er, click From a Folder to search your com­put­er, or drag and drop the files into Mercury. 

Mercury just stopped upload­ing my video. What should I do?

Jump-start the upload. You can refresh Hudl Mercury with­out los­ing any progress you’ve made. If you’re on a Mac, hit com­mand + shift + r, and if you’re on a PC, use ctrl + shift + r. If that doesn’t do the trick, it might be an issue with your net­work. Run a con­nec­tion test at hudl​.com/​s​p​e​e​dtest. If your results are all green, restart Mercury again. If not, try a dif­fer­ent network.

Mercury won’t rec­og­nize my cam­era. What can I do?

This hap­pens from time to time, espe­cial­ly with Sony cam­eras. There are a few set­tings to update for Mercury to rec­og­nize it. Follow these steps in your camera’s menu, then recon­nect the cam­era to your com­put­er. If you’re still hav­ing trou­ble, try anoth­er USB cord or USB port on the com­put­er to see if it’s a con­nec­tion issue.

This is tak­ing for­ev­er. Is there some­thing wrong with Hudl?

If your upload is mov­ing slow­ly, there are a few pos­si­ble caus­es, typ­i­cal­ly relat­ed to the net­work or com­put­er. To test your net­work, vis­it hudl​.com/​s​p​e​e​dtest and run the tests. If the results come back green, your Wi-Fi con­nec­tion prob­a­bly isn’t the issue, but it could still be the com­put­er. Try clear­ing out old project files in Hudl Mercury or test anoth­er com­put­er that might be able to process faster.

I spent hours split­ting clips in Mercury and then it crashed. Is all of that gone?

Don’t wor­ry, we can recov­er that video! If you made it past step 3 in Mercury and saw the upload­ing prompt, there’s a saved copy of those split and com­bined clips. Hit com­mand + shift + p on a Mac, or ctrl + shift + p on a PC to open the Mercury project files. In the Publish fold­er you’ll see the edit­ed ver­sions of those clips.

My video won’t fin­ish pro­cess­ing on Hudl and it won’t let me exchange it.

Sometimes Hudl Mercury can have trou­ble final­iz­ing your video, which means it uploaded but you’re unable to exchange it. First, ver­i­fy that all of the clips made it online. Look in your video library to make sure each clip plays. If they do, make a copy of the video from your Manage Library page. This copy will be final­ized and you’ll be able to exchange it.

Uploading your video to Hudl is just the begin­ning. Get detailed steps for every­thing you can do on Hudl on our main sup­port page