Hudl Assist Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS.
1. The Service
Hudl Assist (the “Service”) is an add-on service to the Hudl subscription software service that allows registered Hudl users to upload and send game film (“Film”) to Hudl’s professional analysts and receive a tagged game for both sides of the ball in as little as 12 hours, including complete team and, in all sports but football, player stats (a “Breakdown”). In-depth reports are automatically generated from the tagged video, allowing your team to study more in less time. For a detailed list of the statistics included in a Breakdown please visit the Site, as may be updated from time to time.
2. Eligibility and Technical Requirements
The Service is available for purchase by any registered coach or admin Hudl user with an active Hudl subscription. Hudl Assist currently supports the following sports: football, basketball, volleyball, lacrosse, and soccer. Hudl Assist also offers a limited beta service for ice hockey. Hudl Assist is only supported on newer versions of Hudl’s platform; as a result we may upgrade your experience if you request to use Hudl Assist. We may roll out the Service for other sports in the future. Please note that the Service is a team-specific add-on and Breakdowns cannot be transferred across sports or between different teams.
In order to analyze your game footage, we require that your Film meet certain technical and filming requirements:
- Video Resolution: 720p, 1080p, 4k, or higher
- Frame Rate: 29.97 frames per second, or higher
- File Format: avi; m2ts; m4v; mod; mp4; mpeg; mpg; mts; scmov; ts; vob; and wmv are accepted
Please capture the entire court/field, but avoid zooming. We recommend that you set up your recording device at center court/the 50 yard line, approximately 20 rows up. Make sure the camera operator keeps the device in focus; analysts can only tag Film that is clearly visible. A telephoto lens is recommended to improve quality. Film the scoreboard as much as possible, but at a minimum, at the end of every period. Capture as many referee signals as possible and aim to capture jersey numbers. Analysts may not be able to provide appropriate tags if the players are not identifiable. Limit potential obstructions to the camera, including fans and other equipment.
Breakdowns sold as 24-hour Breakdowns will be returned to you via Hudl’s platform within 24 hours of the completed upload, provided the Film is of acceptable quality. Breakdowns sold as 12-hour Breakdowns will be returned to you via Hudl’s platform within 12 hours of the completed upload provided the Film is of acceptable quality. If we fail to return a Breakdown within the applicable time frame, you will receive a credit for an additional Breakdown unless the Breakdown was purchased as part of an unlimited Seasonal Subscription (discussed in Section 3 below). The upload duration may depend on your Internet connectivity. You are solely responsible for all internet service, mobile, data charges and/or other fees and costs associated with your access to and use of the Service, as well as for obtaining and maintaining all such internet or mobile connectivity, camera, and/or computer hardware that may be required for such access and use.
Please note if a sports analyst is unable to analyze your game due to poor Film quality, the footage will be returned and you will have the opportunity to upload a new copy of the game. We will NOT be able to provide a 24-hour turnaround in such an event. Agile reserves the right to reject any Film or to refuse a Breakdown for any reason in its sole discretion. Reasons why a Breakdown may be refused include, but are not limited to:
- Poor video quality
- Video is out of order
- Recording location significantly impacts quality
- Video length is shorter or longer than expected and there are no explanatory coach notes (i.e. 20 minute video or 2+ hour video)
- Home team has less than the standard number of players on the roster or the opponent is missing a roster
- Video does not begin at the start of the game or there is incomplete or missing video
- Home team jersey numbers cannot be read (i.e. white numbers on white jerseys)
- Switched home and away teams
- Coach requested us to reject it
- Video is rotated causing playback issues
Requests to combine video will be rejected and sent back to the coach with a note to call/email Hudl Support. You will not be debited for a refused Breakdown.
For more information please see our account set-up information, as may be updated from time to time.
3. Pricing Packages, Renewals and Use Restrictions
The Service offers Breakdowns on an à la carte basis via a Pay-As-You-Go model or in unlimited packages via a Seasonal Subscription. Custom packages may be available to club teams that desire a specific quantity of Breakdowns. Pricing details are available on the Site, as may be updated from time to time.
Individually-purchased Breakdowns (“Credits”) will automatically expire five years after you order them. Notwithstanding the previous sentence, Hudl may cancel Credits for a particular sport if it stops offering Assist for the applicable sport. If that occurs, Hudl will permit you to apply any unused, unexpired Credits toward other services or products provided by Hudl. All Seasonal Subscription package orders will be automatically renewed on an annual basis and you will be automatically billed for any such renewal on the anniversary of your original order date (the “Auto-Renewal Date”), as specified on your applicable order or invoice. You will have 30 days from the Auto-Renewal Date to revise or cancel your order in accordance with Section 4 below.
Each registered Team is limited to 3 Breakdown submissions per day.
You may cancel an order and request a refund within 30 days of purchase or any applicable Auto-Renewal Date by contacting firstname.lastname@example.org, provided you have not yet used any Breakdowns. After 30 days, or once you have used a Breakdown, all purchases of the Service are final. Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service, without any liability to you.
5. Hudl Software
a. Use of the Service and Hudl Software. The Service is designed to be used in connection with Hudl software (the “Software”). Terms contained in the Hudl Terms and Conditions of Use apply to your use of the Software and Service and are incorporated herein by reference.
6. Additional Terms
a. Termination. If you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice from us, and Agile may, in its sole discretion, immediately revoke your access to the Service and Software without notice to you and without refund of any fees.
b. Communications. We may send you promotions or otherwise communicate with you electronically via e-mail, and you hereby consent to receive those communications. If you would like to stop receiving email notifications from Hudl, you must contact email@example.com.
c. Modification of Service. Hudl reserves the right to modify, suspend, or discontinue the Service, or any part thereof, at any time and without notice to you, and Hudl will not be liable to you should it exercise such rights, provided that you may be entitled to a pro rata refund of unexpired, unused Breakdowns.
d. Amendments. Hudl reserves the right to make changes to this Agreement at any time by posting the revised terms in connection with the Services or on the Site. Your continued use of the Service following any such changes will constitute your acceptance of such changes.
e. Third Party Service Providers. Agile may make use of third party service providers in connection with providing the Service. You hereby consent and authorize us to delegate the authorizations you provide to us to our third party service provider(s) as we deem necessary or desirable to provide the Services to you. You agree that the terms and conditions of this Agreement, including any of the other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement, inure to the benefit of such third party service providers and such third party service providers are deemed to be third party beneficiaries of this Agreement, including any other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement. You also agree that all references to Agile within this Agreement and any incorporated terms are also deemed to include, where applicable, our agents, such as the third party service providers.
f. Reservation of Rights; Waiver. The Service and the Film embody intellectual property that is protected by law. Copyright owners of Film are intended third-party beneficiaries under the Agreement and may enforce the Agreement against unauthorized users and invoke all rights under the Agreement including limitations of liability. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any our rights.
g. Disputes/Binding Arbitration. Any dispute or claim arising from or relating to this Agreement or the Service is subject to the binding arbitration, governing law, disclaimer of warranties and limitation of liability and all other terms in the Hudl Terms and Conditions of Use. You agree to those terms by entering into this Agreement or using the Service.
h. Limitation of Liability. Without limiting the Disclaimer of Warranties and Limitation of Liability in the Hudl Terms and Conditions of Use available at: https://www.hudl.com/terms: (i) in no event shall Agile’s or our software licensors’ or third party service providers’ total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) arising out of or related to your use of or inability to use the Service or Software, or use of any information made available to you through the Service, exceed the amount you paid to us, pro rata, to purchase the specific Breakdown(s) related to your claim for damages. This limitation will apply to you even if the remedies fail of their essential purpose.
i. Contact Information. For communications concerning this Agreement, please contact firstname.lastname@example.org.
j. Severability. If any term or condition of the Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.
Last updated March 1, 2018