It's easy to add video to your account, whether you’re using Hudl Classic, our newest updates to Hudl.com or the Hudl app. Here are the video upload questions we get asked the most. Read through the tips to make your own process a little easier.
Mercury just stopped uploading my video. What should I do?
Jump-start the upload. You can refresh Hudl Mercury without losing any progress you’ve made. If you’re on a Mac, hit Command + Shift + R, and if you’re on a PC, use Ctrl + Shift + R. If that doesn’t do the trick, it might be an issue with your network. Run a connection test at hudl.com/speedtest. If your results are all green, restart Mercury again.
Mercury won’t recognize my camera. What can I do?
This happens from time to time, especially with Sony cameras. There are a few settings to update for Mercury to recognize it. Follow these steps in your camera’s menu, then reconnect the camera to your computer. If you’re still having trouble, try another USB cord or USB port on the computer to see if it’s a connection issue.
What’s the best workflow to get my video online?
There are a couple options, depending on where your video is located. If your video is from a DVD, click From a DVD in Hudl Mercury and insert the DVD in your computer. To upload directly from your camera, plug it into your computer and click From a Camera or Storage. Mercury will automatically detect your camera and scan for any recorded video. If the video is saved on your computer, click From a Folder to search your computer, or drag and drop the files into Mercury. We typically recommend you add video from your camera or from a file for the smoothest workflow.
This is taking forever. Is there something wrong with Hudl?
If your upload is moving slowly, there are a few possible causes–typically either the network or the computer. To test your network, visit hudl.com/speedtest and run the tests. If the results come back green, your Wi-Fi connection probably isn’t the issue, but it could still be the computer. Try clearing out old project files in Hudl Mercury or test another computer that may process faster.
I spent hours splitting clips in Mercury and then it crashed. Is all of that gone?
Don’t worry coach, we can recover that video! If you made it past Step 3 in Mercury and saw the uploading prompt, there’s a saved copy of those split and combined clips. Click Command + Shift + P on a Mac, or Ctrl + Shift + P on a PC to open the Mercury project files. In the folder labeled Publish, you can find the edited versions of those clips.
My video won’t finish processing on Hudl and it won’t let me exchange it.
Sometimes Hudl Mercury will have trouble finalizing your video, which means it uploaded but you’re unable to exchange it. First, verify that all of the clips made it online. Look in your video library to make sure each clip plays. If they do, make a copy of the video from your manage library page. This copy will be finalized and you’ll be able to exchange it.
There are so many files from just one game. What can I do about that?
To upload all files for a single game, drag and drop them as a group or from a folder into the uploading page. Then they’ll merge into a single video on Hudl. When you record, we recommend stopping the camera only during quarter breaks, halftime or long timeouts to reduce the number of files.
The upload froze. What should I do? I don’t want to lose everything I’ve already uploaded.
Good news–you can restart the upload without losing the progress you already made! Start the upload again and just make sure you use the same files in the same order. Your progress will continue from where it froze.
How can I share video with my team?
You can choose who to share the upload with while it’s still uploading–just click Edit. Give team members permissions or share with an individual athlete, group or your whole team. You can always edit those permissions later on from your video library.
I heard something about not needing a schedule for my video. So I just don’t need to do that anymore?
Exactly. You can upload any video to your account without it being associated with an event. We do still recommend you go back and attach that video to an event later. This will help your team navigate easily in your library–but it isn’t a requirement.
What’s the best workflow to get my video online?
Record in the Hudl app. Connect to Wi-Fi during or after the event and your video will upload directly to Hudl.com.
I can see the video on my device, but no one else on the team can. Why is that?
If you’re the one who uploaded the video, you’ll always have access to it on your iPad. Check that it was uploaded to Hudl.com. The Hudl app will save a copy on the iPad until it has been uploaded. If you can see it on Hudl.com, make sure that it’s shared with your team so they can watch it too.
I think the upload froze. What can I do?
Go to the general settings on your iPad and toggle Wi-Fi off and back on. After that, force quit the Hudl app, then reopen it. That should refresh your upload.
Once your video on Hudl, that’s just the beginning. Take a closer look at how you can use video with your team on our Help Center.