About Your Press Box Access Point
What do the access points do?
The access points provide the networks you connect to, which allow information to be transferred between the iPads/iPhones connected to the Sideline networks. When you connect to the Sideline networks, you’re logging into these access points.
Your sideline access point and press box access point provide the networks Hudl_Sideline_XXXX and Hudl_Pressbox_XXXX, respectively.
Tell me about my press box access point.
This access point is omnidirectional, meaning it outputs a signal in all directions. It’s located in the press box.
What should I look for as it's turning on?
A white light appears when first plugged in.
Soon after, one light turns blue and the other remains white.
These lights indicate the access point is outputting a wireless network.
Tips & Tricks
- The press box access point can disconnect from the power adapter that's attached. If it comes loose, push them back together until they click.
- Wait patiently for this access point to turn on. When you see the blue power light, it can take another minute before you see the network appear as a Wi-Fi option on your iOS devices.
Quick Hits Troubleshooting
The white power light doesn’t turn blue.
Cause: The access point isn't receiving power or is configured wrong.
Solution: Make sure the outlet it's plugged into is receiving power, then unplug it and plug it back in. If it's still not working, contact Support.
iPad/iPhone gets a No internet connection message or shows a spinning circle when connecting to the network.
Cause: Sideline wasn't set up properly, or there's a loose ethernet cable. Either of these causes the press box network to not connect properly with the end zone network.
Solution: Check your bridges to ensure both show a green power light and a green LAN1 light (this may be flashing). If either light is not on, check your ethernet connections for that bridge. Next, reboot the access point by unplugging it and plugging it back in. If that doesn’t work, power down both the press box and end zone kits and begin your setup from the beginning.
Recording device gets Searching for camera message.
Cause: The camera’s video stream is not getting sent over the network to the recording iPad.
Solution: First, force quit the app and start a new broadcast session. If that doesn't resolve the issue, make sure the ethernet cable in the sideline access point is secure on both ends. If it's secure, reboot the access point by unplugging it and plugging back in.
Viewing devices aren’t receiving clips.
Cause: This is usually caused by an old or corrupt recording session, or the viewing device isn't connected to the network.
Solution: Make sure the viewing device is connected to the correct network. Once confirmed, force quit the app and start a new broadcast session. If that doesn't help, make sure the ethernet cable in the sideline access point is secure on both ends. If it's secure, reboot the access point by unplugging it and plugging back in.
Unable to connect to Hudl_Pressbox_XXXX.
Cause: The network password is incorrect, the access point is still booting up or the iOS device being used has a security measure on it preventing it from connecting to our access points.
Solution: Double-check your password. If you've got it right, restart the press box access point by unplugging it and plugging it back in. Remember, it takes about a minute after powering on the access point before the Sideline network will show up. If that doesn't help, contact Support.