Skip to main content
Hudl

Geolocation Blocked

on a computer on an iOS device on an Android device

Geolocation Blocked (Computer)

Region is Blocked

  1. If prompted by your browser to allow a website to access your location, click Allow. This is to ensure you are in an allowed region to view the broadcast.

  2. If the following message is received, your region has been blocked from viewing this particular broadcast. "Sorry, but your region has been blocked from being able to access this content"

    This is likely due to restrictions involving the distribution rights of that particular broadcast.

Allowing Location Access

On a site where a broadcast is restricted to a certain region, you will be prompted to share your location with that site. If you block sharing your location with the website, you will be blocked automatically.

Google Chrome

  1. Reload the page.

  2. Chrome offers overall browser location settings.

  3. Go to Menu (⋮) > Settings > Privacy and security > Site Settings > Location

  4. Turn on Ask before accessing (recommended).

Safari

  1. Reload the page to be prompted to share the location with the site.

  2. Safari offers overall browser location settings.

  3. Go to Safari (top left on Task Bar) > Preferences… > Websites > Location.

  4. Select Allow for any listed websites you want to access your geolocation.

  5. To allow all websites to access geolocation data in the future, select When visiting other websites: > Allow.

Firefox

  1. In a Firefox browser, reload the page and you will be prompted to share your location with the site.

  2. Firefox offers overall browser location settings.

  3. Go to Menu (≡) > Preferences > Privacy & Security > Permissions > Location Settings....

  4. Ensure Website status is Allowed

  5. Disable Block new requests asking to access your location.

Microsoft Edge

  1. On Microsoft Edge, select the lock setting next to the web URL. It will indicate the location. Switch the Blocked option to Allow or Ask.

  2. Reload the page.

  3. Microsoft offers overall browser location settings.

  4. Go to Menu (⋮) > Settings > Site permissions > Location.

  5. Turn on Ask before accessing (recommended).

  6. Ensure the website is not listed under the Block section.

Blocked due to your device's settings

If you are still being blocked, despite knowing that you are in the correct region, it maybe a result of a device setting that is blocking your browser from accessing your location. In order to change this setting you must navigate to your device's settings.

Mac

  1. On Apple devices, navigate to System Preferences>Security & Privacy.

  2. Nvigate to the Privacy>Location Services. Look to the left to ensure that the browser you are attempting to use is checked.

  3. In the below example Safari is not checked and it should be. Ensure that you click the lock in the bottom right-hand corner in order to make changes and enter the admin password.

  4. After changing this setting, close and reopen the browser for the change to be effective.

Windows

  1. Navigate to the device's Settings>Privacy>Location.

  2. Enable Allow access to location on this device. With that setting enabled, you will be able to enable Allow apps to access your location.

Geolocation Blocked (iOS)

On iOS devices, location services may be turned on overall but also managed on an individual application basis. In order to enable location services, navigate to your device's Settings>Privacy>Location Service.

  1. Locate the application being used to view the broadcast (such as Safari). Ensure that you do not have Never enabled and either have Ask Next Time or While using the App enabled.

  2. Reload the page to share your location.

Geolocation Blocked (Android)

On Android devices, location services must be managed on an individual application basis. To enable location services, navigate to the device's Settings>Apps & Notifications>Advanced>App Permissions.

  1. Locate the application you are using to view the broadcast and ensure that it is enabled.