Geolocation Blocked
A broadcast may only be available to view in certain regions. Share your location with the site. If this is not shared, or your region is not allowed to view the broadcast, you will not be able to view it.
Region is Blocked
You may be attempting to watch a broadcast and are prompted by your browser to allow a website to access your location. This is to ensure you are in an allowed region to view the broadcast.
The location must be shared with the website in order to potentially view the broadcast.
If the following message is received, your region has been blocked from viewing this particular broadcast.
"Sorry, but your region has been blocked from being able to access this content"
This is likely due to restrictions involving the distribution rights of that particular broadcast.
Allowing Location Access
When you load into a site where a broadcast is restricted to a certain region, you will be prompted to share your location with that site. If you block sharing your location with the website, you will be blocked automatically.
In order to ensure you are providing location access see the following settings for various platforms:
Google Chrome:
On Google Chrome, select the Lock or Not Secure setting next to the web URL. It will indicate the location. Switch the Blocked option to Allow or Ask.
Reload the page.
Chrome also offers overall browser location settings.
- Go to Menu (⋮) > Settings > Privacy and security > Site Settings > Location
- Turn on Ask before accessing (recommended).
Safari:
In a Safari browser, reload the page and to be prompted to share location with the site.
Safari also offers overall browser location settings.
- Go to Safari (top left on Task Bar) > Preferences… > Websites > Location.
- Select Allow for any listed websites you want to access your geolocation.
- To allow all websites from accessing geolocation data in the future, select When visiting other websites: > Allow.
Firefox
In a Firefox browser, reload the page and you will be prompted to share your location with the site.
Overall Firefox location settings can be changed:
- Go to Menu (≡) > Preferences > Privacy & Security > Permissions > Location Settings....
- Ensure Website status is Allowed
- Disable Block new requests asking to access your location.
Microsoft Edge
On Microsoft Edge, you can select the lock setting next to the web URL. It will indicate the location, you must switch the Blocked option to Allow or Ask.
Reload the page.
Overall Microsoft Edge location settings can be changed:
- Go to Menu (⋮) > Settings > Site permissions > Location.
- Turn on Ask before accessing (recommended).
- Ensure the website is not listed under the Block section.
Blocked due to your device's settings
If you are still being blocked, despite knowing that you are in the correct region, it maybe a result of a device setting that is blocking your browser from accessing your location. In order to change this setting you must navigate to your device's settings.
iOS Devices
On iOS devices, location services may be turned on overall, but also managed on an individual application basis. In order to enable location services, you will need to navigate to your device's Settings, then Privacy, then select Location Service.
Locate the application being used to view the broadcast (such as Safari). Ensure that you do not have Never enabled and either have Ask Next Time or While using the App enabled.
Reloading the page to share your location.
Android Devices
On Android devices, location services must be managed on an individual application basis. To enable location services, navigate to the device's Settings, then Apps & Notifications>Advanced>App Permissions.
Locate the application you are using to view the broadcast and ensure that it is enabled.
Mac
On Apple devices, navigate to System Preferences>Security & Privacy.
Nvigate to the Privacy>Location Services. Look to the left to ensure that the browser you are attempting to use is checked.
In the below example Safari is not checked and it should be. Ensure that you click the lock in the bottom right-hand corner in order to make changes and enter the admin password.
After changing this setting, close and reopen the browser for the change to be effective.
Windows
On Windows devices, navigate to the device's Settings>Privacy>Location.
Enable Allow access to location on this device. With that setting enabled, you will be able to enable Allow apps to access your location.
