Purchase Video Downloads
Purchase a broadcast download and receive an mp4 file of the broadcast to save to a computer.
Note: If a Download option is not available, then downloads are not available for that broadcast.
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Find the broadcast to download. Click Download.
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Or, select the broadcast, and then choose the Download option located to the left of the broadcast.
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On the log-in page, log in with a generic account, managed by BlueFrame, or log in with a Facebook, Google, or Apple account.
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Choose one of the purchase options and click Next.
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If a purchase has been made before and the credit card information was saved, select it here. If this is a first time purchase or credit card information was not saved select New Card.
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Input Credit Card information. IMPORTANT: The email input in the email field will receive the email containing the download link.
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Select Remember Credit Card for information to be saved for future purchases.
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Confirm billing information, and select to begin the download process.
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An email with receipt of purchase will be sent. This email will not include the download link. Once our system has prepared the download file, a second email with a link to the video will be sent. It may take several hours before the second email with the download link is received.
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If using Microsoft Edge, Chrome or Firefox, click on the link to download the file. If using Safari or Internet Explorer, right-click on the link and choose to Save/Download the file. Please note that broadcast files can not be downloaded on mobile devices or tablets.
Download Links are only available for 30-days, download the game locally to a computer to have the broadcast forever.
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If access to the email that contains the download link is lost, return to the event page containing the video and click on the Download button again. On the resulting pop-up window, click on the Already Purchased? Login to Access button.
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Log in with the same account (Facebook, Google, etc.) used to purchase the video. Click Send New Download Email to receive a new email with the download link. There may be a several-hour delay for our system to generate the file requested.
FAQs
How do I download the game to my device?
Once you receive the email with the download, click on the link, then the livestream will begin playing. You can then right-click on the livestream and select Save As to download it to your computer. See our tutorial on that process: Download Videos Locally
The game I received is incomplete or does not work, what do I do?
We're sorry about that! There may have been technical issues with the livestream. Please reach out to our Support Team.
Are downloads a separate charge from viewing live or on-demand?
Yes, purchasing a download of a livestream is a separate price and would require a separate purchase. A download of a game provides an mp4 file of the livestream you get to keep indefinitely.
The download link I received is no longer available and I receive an error message, what's wrong?
Download links are only available for 30-days from the time they are purchased. Once they are downloaded to your device, they are available indefinitely.