Purchase Video Downloads
Purchase a broadcast download and receive an mp4 file of the broadcast to save to a computer.
Note: If a Download option is not available, then downloads are not available for that broadcast.
Find the broadcast to download. Click Download.
Or, select the broadcast, and then choose the Download option located to the left of the broadcast.
On the log-in page, log in with a generic account, managed by BlueFrame, or log in with a Facebook, Google, or Apple account.
Choose one of the purchase options and click Next.
If a purchase has been made before and the credit card information was saved, select it here. If this is a first time purchase or credit card information was not saved select New Card.
Input Credit Card information. IMPORTANT: The email input in the email field will receive the email containing the download link.
Select Remember Credit Card for information to be saved for future purchases.
Confirm billing information, and select to begin the download process.
An email with receipt of purchase will be sent. This email will not include the download link. Once our system has prepared the download file, a second email with a link to the video will be sent. It may take several hours before the second email with the download link is received.
If using Microsoft Edge, Chrome or Firefox, click on the link to download the file. If using Safari or Internet Explorer, right-click on the link and choose to Save/Download the file. Please note that broadcast files can not be downloaded on mobile devices or tablets.
Download Links are only available for 30-days, download the game locally to a computer to have the broadcast forever.
If access to the email that contains the download link is lost, return to the event page containing the video and click on the Download button again. On the resulting pop-up window, click on the Already Purchased? Login to Access button.
Log in with the same account (Facebook, Google, etc.) used to purchase the video. Click Send New Download Email to receive a new email with the download link. There may be a several-hour delay for our system to generate the file requested.
How do I download the game to my device?
Once you receive the email with the download, click on the link, then the livestream will begin playing. You can then right-click on the livestream and select Save As to download it to your computer. See our tutorial on that process: Download Videos Locally
The game I received is incomplete or does not work, what do I do?
We're sorry about that! There may have been technical issues with the livestream. Please reach out to our Support Team.
Are downloads a separate charge from viewing live or on-demand?
Yes, purchasing a download of a livestream is a separate price and would require a separate purchase. A download of a game provides an mp4 file of the livestream you get to keep indefinitely.
The download link I received is no longer available and I receive an error message, what's wrong?
Download links are only available for 30-days from the time they are purchased. Once they are downloaded to your device, they are available indefinitely.