Skip to main content
Hudl

Sending Logs

Logs are files that Production Truck and Remote Truck create when streaming and being utilized. Sending these logs to Hudl Support allows for our Support and Developer teams to take an in-depth look at what is occurring within Production Truck which allows us to troubleshoot and solve particular issues.

Production Truck on a Mac

  1. With Production Truck open, navigate to the toolbar at the top of the screen and select Help>Hudl Support.

  2. Add a description of the issue you are seeing. Click Send Message to generate an email to BlueFrame Technology Support Staff that includes your Production Truck logs.

Finding Production Truck Logs on a Mac

  1. You may need to send multiple Production Truck logs files or additional Production Truck logs aside from those included in the automatic email.

    To manually find Production Truck logs on your Mac, find the Production Truck folder on your Mac. It is likely in your Documents folder. (Documents folder > Production Truck folder > Logs folder)

  2. Within the Production Truck folder on your computer, find a subfolder titled Logs. In this folder, find all the generated Production Truck logs. Logs can be found and sorted appropriately via date.

    To send in an email attach it like any other file.

Production Truck on Windows

  1. With Production Truck open, navigate to the toolbar at the top of the screen, then select Help>Email Support.

  2. Add a description of the issue you are seeing. Click Send Logs to generate an email to BlueFrame Technology Support Staff that includes your Production Truck logs.

Finding Production Truck Logs on a Windows Computer

  1. With Production Truck open, navigate to the toolbar at the top of the screen, then select Help>Open Log Location.

  2. This will take you directly to the folder where Production Truck stores log on your computer (Usually under Documents folder > Production Truck folder > Logs folder). In this folder, find all the generated Production Truck logs. Logs can be found and sorted appropriately via date.

Remote Truck App

Send logs from within the Remote Truck app.

  1. From the main Remote Truck menu, select the three horizontal bars in the upper left in order to navigate to the menu. Then select About under Support.

  2. Select Contact Support.

  3. Type a message to BlueFrame Support to describe the issues you are experiencing. Select the Send button.

  4. A message that your message has been sent will appear.