Is the light on the camera lighting up?
First, make sure there’s definitely no light on. Depending on the lighting in your gym, it could be difficult to see if the lights on your camera are on.
No light means your camera doesn’t have power. Double-check that your power cable is plugged into the camera and the power outlet. Next, make sure your ethernet cable is plugged into the data port on the back of the camera, not Ext 1 or Ext 2 ports.
If the ethernet was plugged into the wrong port, give your camera a few minutes to come online. If the cable is plugged in correctly and your camera isn’t lighting up, you may have an issue with your power source.
A solid yellow light means there’s an issue with your network or camera activation. Keep reading to troubleshoot.
A white light means the camera is in standby mode and ready to record. A green light means your camera is recording. These colors mean you’re good to go.
A pulsing orange light means your camera is booting up. Wait for it to finish and see what color the light is to determine your next step.
A flashing red light means you should give our support team a call at 402 – 817-0060.
Have you re-checked the technical requirements?
Take another look at these and make sure they’ve all been met.
Great. Let’s keep troubleshooting.
Rule out hardware issues.
Try plugging a laptop into the same ethernet cable you’re using with your camera. Can the laptop connect to the internet? If not, you might have a bad ethernet cable.
Cable’s good to go? Let’s try resolving any potential network issues.
Try pinging the camera’s IP address on your network.
Your camera’s hostname will display as FOCUS-##### and should be searchable on your DHCP server’s IP leases.
If you can ping your camera, it’s online, on the network and attempting to communicate — but something’s preventing it from communicating. Look for traffic coming from it. Can you see anything being blocked?
Check that all content filtering, application control and SSL inspection has been disabled for your camera. This can limit the camera’s outbound traffic and prevent it from being able to communicate properly.
See if you can remove the potential blocker.
Create a reservation on your DHCP server using the MAC address of the camera. (You can find the MAC address by searching the DHCP server’s lease. Contact our support team if you need help.) This mimics a static IP address. You should set rules on your firewall to allow all outbound traffic from that IP address.
With all outbound traffic allowed from the camera, see if you can ping it. If that works, start adding restrictions back in. This won’t pose any security risk since the camera communicates outbound only and has no incoming traffic.
Sometimes doing a power cycle helps connect the device to the network. Unplug the camera from power for one minute. When you disconnect, any lights on your camera will turn off.
Plug the camera back in. You should see a pulsing orange light that changes to solid yellow. After this happens, wait for up to five minutes for the camera to come online. (You’ll know it’s online when the light changes to white).
Not working? Contact our support team.
If you tried all the steps above, reach out to our support team at 402 – 817-0060 and we’ll help get your camera online.