Fix Failed Synergy Import Packages using Turbo.264

Use this article to solve the “Error importing video files” while importing Synergy files.

  1. Find the Synergy edit folder that won’t import. 

    The default Synergy download location should be your Documents folder.

  2. Select all video files in the edit.

  3. Launch Turbo.264 HD.

    Turbo.264 HD is our recommended video converter for video that isn’t captured directly in Sportscode. Learn more or purchase Turbo here.

  4. Click and drag all selected videos into Turbo.

  5. Change the format to Sportscode HDIf this preset doesn’t appear, you’ll need to add it to Turbo.

    For a tutorial on how to add Sportscode-specific presets to Turbo, click here.

  6. Switch the Events toggle to Off.

  7. Switch the toggle to multiple movies.

  8. Click Start and wait for the conversion to complete.

  9. Open your Synergy edit’s video folder and select all of the original files.

  10. Right-click the selected files and choose Move to Trash.

  11. Select all the converted video files, drop them in the edit’s video folder, and import the Synergy edit into Sportscode.