About Your Sideline Access Point
What do the access points do?
The access points provide the networks you connect to, allowing information to be transferred between all devices connected to Sideline. When you log in to the Sideline networks, you’re connecting to these access points.
Tell me about my sideline access point.
The sideline access point is located in the end zone. It’s mounted on the end zone tripod, about 7 feet off the ground. This access point provides a directional signal, so it’s important to point it toward the spot where your team’s sideline meets the 50.
It’s powered by the ethernet cord from the router via a PoE port. There’s a second port on the bottom that isn’t used, so the LAN2 light on the back will never be lit.
Once I have it set up, what should I look for?
Once your kit is plugged in, check for the following:
Power light is on.
LAN1 light is solid or blinking.
What do I need to know about the lights?
When the power light is on, it means the access point is receiving power. If it’s not on, make sure the battery and router are on and all ethernet cables are completely plugged in.
This light signals that the access point is connected via ethernet. If the power light is on, but LAN1 is not, check that the ethernet cable is securely plugged in to the Main port on the bottom of the access point. Sideline doesn’t use the Secondary port, so you won’t see a LAN2 light.
The lights next to the signal icon reflect the connection strength of your iPads/iPhones and won’t turn on until your devices are connected to Hudl_Sideline_####.
Keep in mind that the lights indicate the worst connection to the network. In other words, don’t worry too much if you have one or two lights showing under the signal icon. Only one iPad/iPhone might have that connection strength.
Tips & Tricks
- Wait patiently for this access point to turn on. When you see the green power light, it can take another minute before you see the network appear as a Wi-Fi option on your iOS devices.
Quick Hits Troubleshooting
iPad/iPhone gets a No internet connection message or shows a spinning circle when connecting to the network.
Cause: Sideline wasn’t set up properly or there’s a loose ethernet cable. Either of these will prevent the press box network from properly connecting to the end zone network.
Solution: Check your bridges to ensure both show a green power light and a green LAN1 light (this may be flashing). If either light is not on, check your ethernet connections for that bridge. Next, reboot the access point by unplugging it and plugging it back in. If that doesn’t work, power down both the press box and end zone kits and power everything back up in correct order.
Recording device gets Searching for camera message.
Cause: The camera’s video stream is not being sent over the network to the recording iOS device.
Solution: First, force quit the app and start a new broadcast session. If that doesn’t resolve the issue, make sure the ethernet cable in the sideline access point is secure on both ends. If it’s secure, reboot the access point by unplugging it and plugging back in.
Viewing devices aren’t receiving clips.
Cause: This is usually caused by an old or corrupt recording session, or the viewing device isn’t connect to the network.
Solution: Make sure the viewing device is connected to the correct Sideline network. Once confirmed, force quit the app and start a new broadcast session. If that doesn’t help, make sure the ethernet cable in the sideline access point is secure on both ends. If it’s secure, reboot the access point by unplugging it and plugging back in.
Unable to connect to one of the Sideline networks.
Cause: The network password is incorrect, the access point is still booting up, or the iOS device being used has a security measure on it preventing it from connecting to our access points.
Solution: Double-check your password. If you’ve got it right, restart the access point by unplugging it and plugging it back in. Remember, it takes about a minute after powering on the access point before the Sideline network will show up. If that doesn’t help, contact Support.