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Start Failure due to Network Blockage

If receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on the network connection. This is more likely if this is the first time streaming, or you are streaming on a new network. Publicly available networks, like those at schools, are more likely to encounter this error with Port 1935. Switching Port 1935 to Port 80 is a good start in trying to resolve this blockage and error message.

If you do not stream to BlueFrame's vCloud streaming service, your streaming service will utilize different ports for streaming. This will require different options to be opened on the network. We would recommend contacting your live-streaming provider for that information.

Failed to Configure Live Stream Error Message

  1. The most common type of network blockage is an error message when you first try to start streaming that doesn't allow the broadcast to start.

    This message depicts a blockage of the port that is being used. In using Production Truck, one solution may be to change the port.

Changing the Port with Production Truck

  1. By default, Production Truck uses Port 1935 to stream to our servers. If this server is blocked on the network being utilized an error will occur.

    To change the port, within Production Truck, navigate to the Preferences>Network>enable the RTMP Port 80.

With that enabled, navigate back out and attempt to stream.

Changing the Port with Third Party Encoder

  1. If not using Production Truck, but a Third Party Encoder or Streaming Software, you can also change the port number that is listed in the RTMP Host Information.

    Inside of vCloud where you go to get your RTMP Information (Inside of vCloud: Media > Broadcast Grid > "i" icon for that particular broadcast), you will see the Host information listed. Inside that information, you should see the number "1935", which refers to the port number.

  2. Copy this information by clicking on the paperclip on the far right-hand side of this RTMP Info. Paste this information into the encoder or software. Change "1935" to "80" to allow the encoder or software to bypass port 1935 and attempt to stream to port 80.

Verifying BlueFrame Services are Blocked

  1. Another way to check to see if it is a network block is to attempt to navigate to the main BlueFrame vCloud website. Sign in with account credentials.

If an error message appears during this process, it is likely that BlueFrame services are blocked on the network.