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General Network Troubleshooting

A reliable and strong network speed is recommended when streaming with BlueFrame or using Production Truck.

Technical Network Requirements to adjust the network itself for properly streaming with BlueFrame and Production Truck can be found here.

Bandwidth and Connectivity Recommendations

The most reliable Internet connection when streaming is connecting directly via Ethernet to a dedicated network. This means that no other computers or devices have access to that network. This connection type is less likely to experience bandwidth fluctuation than shared networks or wireless connections.

Generally, the tiers of network connectivity should be approached as follows in ranking of preference:

  1. Wired network connection
  2. Wi-Fi connection
  3. Cellular Data or Hotspot

A good rule of thumb is to have twice as much upload speed available as the bitrate you want to stream at. An average bitrate of our plans is listed below:

  • 1080p with transcoding – 4.0 Mbps (upload speed should be 8.0 Mbps or higher)
  • 720p with transcoding - 2.5 Mbps (upload speed should be 5.0 Mbps or higher)
  • 720p with transcoding - 2.0 Mbps (upload speed should be 4.0 Mbps or higher)
  • 720p without transcoding – 1.8 Mbps (upload speed should be 3.6 Mbps or higher)
  • 360p without transcoding - 1.0 Mbps (upload speed should be 2.0 Mbps or higher)

Disabling Wifi and Prioritizing Ethernet

If you will be using an ethernet connection to stream with Production Truck, we would recommend disabling your Wifi connection or at least prioritizing your ethernet connection.

We highly recommend just disabling Wifi, but if you need your Wifi connection for network connections, we would recommend prioritizing your ethernet connection through the process outlined below.

  1. Navigate to your computer's Network settings under System Preferences

  2. Under your Network settings, select the Settings option at the bottom of the column to the left. Then select Set Service Order.

  3. Drag-and-drop your Ethernet connection over your Wifi connection in descending order of priority.

Save these changes and your Ethernet connection will be prioritized over your Wifi connection.

Frequently Asked Questions

Which speed should I pay attention to? (upload versus download)

For streaming purposes, you will want to pay attention to the upload speed. Download speeds do not affect streaming capabilities, but if download speeds are poor, likely upload speeds will be worse. The streaming platform you are utilizing should have some form of speed test within the software you can run. This will likely provide different results from a standard browser speed test.

Connection error or invalid information when attempting to stream to vCloud.

If you receive an error that you are unable to connect with a third-party encoder to vCloud, ensure that the RTMP information you have input is correct. This information is specific and any incorrect information would result in a failure to connect. For information on how to find broadcast RTMP information, click here. If you continue to receive an error after verifying, it may be a result of network blockages.

My network test passed earlier, why is it backlogging/having issues now?

Similar to regular browsing speeds, upload speeds can fluctuate based upon the network you are connected to and its environment. If the network you are connected to is public, and other devices have connected to the network, this can cause issues. For example, if attendees of the event you are broadcasting have arrived and joined the network, this may impact your connection as well.

On a public network, it may be due to the other devices on the network taxing the networking and taking away from the overall network speed you would utilize.

On a private network or hotspot device, you may be limited by the network speed that your internet service provider gives. Check your plan and reach out to them for more details.

Networks unknown to the user can have data upload caps in place to limit the upload speed available when pushing out data beyond a certain threshold.

Network blockages?

Some public, or even private, networks have blockages in place that may prevent you from streaming to vCloud. If you are getting an immediate failure in your streaming software, this may be the cause. We would recommend communicating with the IT Department at the venue for more information. If they ask for what areas of the network must be opened, please provide them with the following document: Network QOS Settings and Port Openings

Losing connection to a device?

If attempting to stream straight to vCloud via a mobile device or streaming supported camera, and are experiencing drops in the stream, this may be a result of network issues. If the device is a streaming camera, an ethernet connection or network adapter attachment may help in getting a more reliable connection. If on a mobile device, check the network you are connected to. Mobile devices tend to have weaker connections than computers.