Fix Failed Synergy Import with Missing .CSV Rows

This tutorial is specific to our newest product, Hudl Sportscode. If you’re on Sportscode v11, use these resources instead or upgrade today.

Use this tuto­r­i­al if you receive an error message that says ​“Video clips num­ber doesn’t match num­ber of rows in the CSV file” when try­ing to import Synergy edit files.

  1. Navigate to the down­loaded Synergy edit file.

    By default, Synergy edits are down­loaded to this loca­tion: Documents > SynergySports > [Synergy Login Email] > MyEdits.

  2. Open the ​“video” fold­er and fig­ure out which video clip is missing.

    In the exam­ple above clip #20 is miss­ing. In some cas­es, there may be mul­ti­ple video clips that are miss­ing. Carefully go through and see if any addi­tion­al clips were not downloaded.

  3. When you have fig­ured out which video clip num­ber is miss­ing, open up the export.csv file.

  4. Refer to Column A, and locate the cell with the same num­ber as the video clip that is missing.

  5. Hold con­trol and click on the cor­re­spond­ing row num­ber. Click Delete to delete the entire row.

  6. Exit out of the .csv file and save your changes by click­ing Save.

  7. Import the Synergy edit into Hudl Sportscode. If the same error pops up again, double check this process.