Diagnose Your Issue
You can check the status of your camera at any time in Hudl Focus app or by looking at the status light on the camera, located below the Hudl logo. See what each light color means below to determine your next steps.
No Lights
Depending on sun glare and lighting at your facility, it may be difficult to see if the lights on your camera are on—you may need to get a bit closer.
No light means your camera doesn’t have power. Double-check that your power cable is plugged into the camera and the power outlet. Next, make sure your ethernet cable is plugged into the Network port on the back of the camera.
If the ethernet cable was plugged into the wrong port, give your camera a few minutes to come online. If the cable is plugged in correctly and your camera isn’t lighting up, you may have an issue with your power source.
Pulsing Orange Light
A pulsing orange light means your camera is booting up. The light should change once the camera finishes booting up.
Yellow Light
A solid yellow light means your camera needs to be activated. If you’ve already activated your camera, the yellow light means there’s a network issue. Take a look at our network troubleshooting steps to help fix the issue.
White Light
A white light means the camera is in standby mode and ready to record. The camera is working as expected.
Green Light
A green light means your camera is recording. The camera is working as expected.
Pulsing Red Light
A pulsing red light means the camera might have a hardware issue—you should contact our support team.