My account is on hold, but we’ve submitted a PO and payment is out of my hands. What do I do?
When we have a purchase order on file from the school or sponsor, we would rather your account stay open while they work on sending us payment. We can’t technically mark the account as paid, so we will extend the account to a later date to allow time for payment to reach us. In this situation, payment may not have reached us even in that extended time, and your account is letting you know time is almost up.
As I mentioned before, we would rather your account stay open when we have a purchase order. Please give us a call or send us an email to let us know you are seeing that notification, and we’ll can work with you on extending the trial.