Posted December 14, 2009 by
Under • Features & Updates • User Experience
Here at Agile Sports, we spend a lot of time ensuring that our Hudl partners’ user experience is better than any other video editing system. Whether it is making sure the Video Editor walks you through the publishing process or that it is easy to create custom reports, every facet of Hudl goes through a design pass with our in-house design expert, Kyle Murphy.
As the client support manager, one of the areas that really hit home with me was our support and training tools. Our old tutorials page gave you an easy way to see our tutorials but didn’t really let you know what was fully available. So, with that in mind, our support department spent time with Kyle evaluating our tutorials and support tools to find ways to make them better than ever. The result was two new support pages: Hudl Tutorials and Hudl Support and some new tools to get you access to Hudl.
If you remember our old tutorials page, you knew that there were a lot of tutorials, but it was hard to get to see exactly what each tutorial was about - you had to open a separate PDF to see the step-by-step guide and there weren’t very many tutorial videos available. This isn’t the case anymore. Each of our tutorials has its own page that has the step-by-step guide listed right below a tutorial video. This page is easier for us to update and we plan to have tutorials covering Hudl’s new features available along with each release. As of this post, there are over 40 tutorial videos and step-by-step guides and that number is rapidly growing (we plan to have another 7-10 videos and tutorials available by the next release). I would definitely recommend you visit http://www.hudl.com/tutorials to learn how to use each new feature that Hudl releases.
Unfortunately, even though many of these tutorials existed before, a lot of coaches would still ask us for a tutorial that was actually already available to them. So, we spent a lot of time focusing on making our content easier to find because having all of this support content is meaningless unless our users can find it. Now you’ve got a ton of new ways to find our support tools.
First, we created the Hudl Support page which gives you easy access to all of our support tools including some of our most frequently asked questions. Simply click one of the questions to see the answer and any related tutorials. Reading through Hudl’s support page is a great way to learn about some of Hudl’s features that you may not know about and also to learn how to use them.
Because we have a lot of content available between the tutorials and support pages, we added more specific categories for our Hudl support content. You’ll notice a list of categories down the left side of any support or tutorial page that should help you filter Hudl’s support content to exactly what you want to learn. For instance, if you wanted to see all the support content we have about setting up and managing your team in Hudl, you could click Manage My Team. This would take you to a page listing some of our frequently asked questions with links to the related tutorials about managing your team.
We also have a new Ask Support page that lets you dig into Hudl’s support content simply by asking a question. For instance, if you ask “I need help with DVDs,” Hudl will provide you links to support content focusing on how to rip or burn DVDs using Hudl. If none of those links are exactly what you are looking for, you can click the None of these help me button and send a message directly to Hudl’s support staff asking for help.
Of course, we didn’t just stop there - all of our support content is now fully searchable as well. On any support page, you’ll see the search box in the top-left corner of the page. Just type your search term, such as “highlights” in the search box and click the Search button. You’ll then be directed to a search page that brings up the most relevant support content, tutorials, and blog posts. Simply click on a link in the search results to start learning.
Like I said, there are a ton of new options for you to dig into Hudl’s support tools. We are constantly working to add things to our support tools, but if there’s something you’d like to see us add, simply let us know about it on our Feedback page or create a support request by clicking the Submit an Issue link on the left side of any support or tutorial page.
One final note: All of our Hudl support tools are public and available to everyone on your team. We wanted to make sure everyone - our partners, prospective partners, recruiters, and competitors have access to all of these tools so there is no confusion about what Hudl offers you, and also Hudl’s ability to make you a more efficient team and effective coach.
I’d like to close this by thanking Kyle Murphy for spending his time designing all of the new tools and give a shout out to our amazing support staff - Kiley Story, Brett Kunz, and Sarah Armstrong - who created and continually update all of this great content.
Matt is the client support manager at Agile Sports Technologies where he works to ensure customers are getting the full power out of Hudl.